Privacy Policy

1.1 Information we collect

When you visit our website or submit a referral form, we may collect and process certain personal information from you. The types of information we may collect include, but are not limited to:

• Full name
• Contact information (e.g., email address, phone number, address)
• Date of birth
• Medical history and relevant health information
• Referral source information
• Insurance details

1.2 Purpose of information collection

We collect your personal information for the following purposes:

• Responding to inquiries: We use the information provided to respond to your inquiries, requests, and referrals.
• Providing occupational therapy services: Your personal information helps us assess your needs, develop appropriate treatment plans, and deliver occupational therapy services.
• Internal record keeping: We maintain records to ensure the continuity and quality of care.
• Communication: We may use your contact information to send you important updates, appointment reminders, and other relevant communications.
• Legal obligations: We may process your personal information to comply with legal and regulatory requirements.

2.1. Online CRM

We store and manage client data through an online Customer Relationship Management (CRM) system. The CRM is designed to provide secure storage and facilitate efficient management of client information. Access to the CRM is limited to authorised personnel who are bound by confidentiality obligations.

2.2. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When the information is no longer needed, we will take reasonable steps to securely delete or anonymise it.

2.3. Data Security

We are committed to ensuring the security of your personal information. We implement and maintain appropriate technical and organizational measures to protect against unauthorised access, disclosure, alteration, or destruction of your personal information. However, please note that no transmission or storage method is completely secure, and we cannot guarantee absolute security.

3.1. Third-Party Service Providers

We may engage trusted third-party service providers to assist us in delivering our services. These providers may have access to your personal information but are only authorized to use it as necessary to perform services on our behalf and are contractually obligated to maintain its confidentiality.

3.2. Legal Compliance and Protection

We may disclose your personal information when required to do so by law or in response to valid legal requests, such as court orders or government regulations. We may also disclose your information to protect our rights, property, or safety, as well as the rights, property, or safety of others.

4.1. Access and Update

You have the right to access, update, or correct your personal information held by us. If you would like to exercise this right, please contact us using the contact details provided in Section 6.

4.2. Opt-Out

If you no longer wish to receive communications from us, you may opt-out by following the instructions provided in the communication or by contacting us using the contact details in Section 6.

Our website may contain links to third-party websites. We do not endorse or have control over the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

info@modifiedliving.com.au

We will endeavour to respond to your enquiries promptly.

We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

By using our website and submitting personal information, you consent to the terms of this Privacy Policy.